Monday, July 21, 2008

Recent eBay changes/unchanges

So, do you really think eBay management actually has a written plan?

No, I don't (thanks for asking)!

First they are going to make us have a handling time - but their editing tool doesn't work. I have 1200 listings (I took down 200 because of the new links policy...we'll get to that in a minute).

Like I said, I have 1200 STORE listings. If you want me to put a handling time, a return policy etc INTO them, you'd think that management would have ordered one of their many fine programers to FIX the edit function. NOT! (nope tried it again today to change 62 auction listings cause I put in the wrong paypal account name....NOPE..didn't get ANY of them to work...SIGH!)

Next (well second on MY list) they want all extraneous links OUT! Including my 3rd party insurance company who offers better, less-expensive, easier to use coverage than the almost as crazy as ebay post office. They want my EMAIL link out (but they want to rate me on my customer service which they insist on funneling thru their glitchy message system. They want my website link out of my ME page (where it's resided peacefully and uselessly for 11 years, cause who the hell reads the ME pages?)

They want any possible links to 3rd party service (like Auction listing or Photoservers) OUT. But wait, they are the ones who told me to use them?????????

I have a newsbulletin - THERE IS NO PLAN! If JD or LN get up and are PMS'ing...we get hit with some new stupid idea.

I have asked for years, WHO is in charge of STUPID IDEAS?? I mean they have "disruptive innovation" right? they must have a Dept. of Stupid Ideas...or maybe a "stupid idea farm"? Where they grow them? Like corn?

I want to be Director of Stupid Ideas. I have as many as any of the management team (just ask my husband and son). The onlything is...I have too much sense to implement my stupid ideas. I usually just float them on the river past husband's head during a baseball game. It's kind of funny to watch him try and deal with that and not lose track of the score. LOL

Seriously, here are some of MY stuppid ebay ideas:

1. Allow buyers and sellers to EMAIL each other - freely - on and/or off ebay - like the adults they are supposed to be

2. Allow sellers to offer any payment method they want - cash, checks, money orders, Paypal, credit card processing, GOOGLE CHECKOUT, Bidpay, Revolution Cash. Money moves merchandise.

3. STOP PUSHING FREE SHIPPING - (nothing's free.) If I offer free shipping I have to raise the starting bid, pay ebay more fees, and eat the rest of the shipping costs. It's hypocritical to keep saying buyers expect free shipping. They don't get it from me on Amazon why should they get it from me on ebay?

4. Set a better example in Customer Service. If ebay management wants me to offer free shipping, they could offer:
a) Free listings
b) free photos - like more than 1?
c) free ebay stores (I could use another $16 in my pocket every month)
d) free design elements, like the "gift" tag, the border on the pictures, the picture slide show they stole when I wasn't looking last month.

So do you still think management has a plan??

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