Some of eBay's NEW changes -

Ok - there's a lot to digest in eBay's new changes. The one that hit ME in the face first is that they have once again extended the deadline for inplementing a RETURN policy on your listings. They are still saying you can say NO RETURNS - NO HOW - NO WAY but..they don't recommend it. So I have been contemplating MY return policy (I take returns if I screw up the description or misidentify something. I don't like taking returns for "buyers remorse" or "I got it Cheaper at Gary's ( local store's slogan)

And then I read, on http://www.churchofcustomer.com/ this factoid -

Zappos does over $1 billion in annual sales, one-third of which is returned.

Now figure this - $1,000,000,000 in sales - 1/3 or which is returned. and that would be ?

10% is $1,000,000 x .33 = $333,333,333 (according to my accounting dept. AND he's younger than my son. (Note to God - DEAR GOD? What did I do wrong?? Can I please be that smart that young next time? LOL)

But seriously if they can make that much money taking that many returns.....WE, the puny small ebay sellers, can find some way to work a return policy out that gives us good karma, don't cha think?

Think on it. (and if you figure one out, please comment. I'd like to hear some alternative ideas).